Version 1 • Published May 18, 2026
By accessing or using any of the digital services of Marítima del Caribe, S.A.S. (“MCD”), you agree to be bound by these Terms of Use. If you are acting on behalf of a company, you represent that you have the authority to bind that entity. MCD reserves the right to modify these Terms at any time; changes will take effect upon publication. Continued use of the Services constitutes acceptance of the current version.
These Terms apply to all channels through which the client interacts with MCD, regardless of the medium used:
2.1 Web portal and self-service and tracking portal.2.2 Virtual assistant and instant messaging (including WhatsApp and any other enabled chat platform).
2.3 Institutional email.
2.4 Call center and in-person service.
2.5 Any other digital or analog channel that MCD enables now or in the future
Use of any of these channels implies full acceptance of these Terms.
Through its channels, MCD makes available the following services, subject to availability and phased enablement:
3.1 Shipment tracking: real-time query of container and bill of lading (BL) status.3.2 Service request generation: creation and tracking of tickets for operational requirements (documentation, dispatch, port coordination, and others).
3.3 Assistance and FAQs: guidance on processes and requirements through the virtual assistant.
3.4 Invoice and account statement query.
3.5 Online payments: management of automated payments and collections.
MCD may expand, modify, or discontinue features without prior notice.
MCD provides its customers with a virtual assistant available 24 hours a day, 7 days a week, for quick inquiries regarding shipment status and operational procedures. As with any assistance technology, automatically generated responses should be validated before making formal operational decisions.The official, final, and binding information is exclusively that issued or confirmed by MCD through formal documents, written communications, or direct instructions through the company’s institutional channels.The virtual assistant functions as a support and self-service channel. In the event of any discrepancy, incomplete information, or situation requiring validation, the records, documents, and instructions formally confirmed by MCD personnel shall always prevail.
Access to certain Services requires user credentials. You are responsible for maintaining their confidentiality and for all activity carried out under your account. In the event of any unauthorized use, you must notify us immediately at servicios@mcd.com.do.
When an authorized user ceases their relationship with the client company, that company must formally request the deactivation of access from MCD. MCD will process the request within three (3) business days of receipt. Until such deactivation is carried out, the client company is responsible for all activity performed under the credentials of the user in question.
The Services must be used exclusively for legitimate purposes related to operations with MCD. The following are expressly prohibited:
6.1 Accessing or attempting to access third-party information without authorization.6.2 Using the Services for illegal, fraudulent activities, or activities that violate third-party rights.
6.3 Interfering with the operation or security of the Services.
6.4 Uploading or transmitting malicious, misleading content or content that infringes intellectual property rights.
6.5 Performing reverse engineering or automated data extraction without MCD’s express authorization.
You assume full responsibility for requests, transactions, and communications made under your credentials or on behalf of your company, regardless of the channel used. Information provided to MCD — including dispatch instructions, shipment data, and attached documentation — must be accurate, complete, and up to date. MCD assumes no responsibility for consequences arising from incorrect or incomplete information provided by the user.
8.1 Electronic BillingAll services managed through MCD’s channels will be billed exclusively by electronic means. Acceptance of a service through any channel — digital, telephone, or in-person — is equivalent to a formal service order with full legal validity.
8.2 Estimated Costs
Costs communicated during the management of a service are for reference purposes. The final billed amount may vary based on operational variables, third-party rates (shipping lines, port terminals, customs authorities), exchange rates, free days, and applicable contractual conditions. MCD will make its best efforts for accuracy but does not guarantee the precision of the estimates provided.
8.3 Adjustment and Collection of Differences
If for any reason the amount initially charged or communicated is less than the final cost of the service rendered — including third-party charges settled subsequently, rate corrections, or adjustments for variables unknown at the time of initial billing —
MCD reserves the right to charge the difference to the client via an additional charge to the registered payment method or by issuing a supplementary invoice. The client expressly accepts this possibility by using the Services.
8.4 Late Payment and Suspension
MCD will apply a late payment surcharge of two percent (2%) per month on unpaid invoices once the agreed credit period has expired. MCD reserves the right to suspend access to the Services and withhold cargo releases in the event of outstanding invoices, without this generating any liability for MCD for operational delays arising from such suspension.
8.5 Billing Disputes
Any dispute regarding a charge must be notified to MCD within fifteen (15) calendar days following the invoice date, via written communication to servicios@mcd.com.do. Once that period has passed, the charge will be deemed accepted. Filing a dispute does not exempt the client from its payment obligation within the applicable credit terms.
MCD acts as an intermediary in the management of services provided by third parties (shipping lines, port terminals, carriers, customs authorities). Charges generated by these third parties — including demurrage, detention, port storage, refrigerated container electricity, and customs fines — are the exclusive responsibility of the client and are governed by each provider’s contracts and rates.
Fines for late declaration, tariff errors, or manifest corrections before the Dirección General de Aduanas are attributable to the client in accordance with Dominican Customs Law No. 168-21 and other applicable customs regulations. MCD will pass on such charges to the client without assuming responsibility for their amount or application.
MCD will make its best efforts to maintain the availability of the Services, but does not guarantee uninterrupted or error-free operation. MCD shall not be liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use the Services, including business losses, operational delays, or data loss.
Shipment tracking and status information is based on data available in MCD’s systems and those of its operational partners, and may be subject to delays or inaccuracies. Its use is at the user’s own risk.
All content, interfaces, trademarks, and technologies present on MCD’s channels are the property of MCD or its licensors. Access to the Services does not grant the user any rights over such assets.
The processing of personal data is governed by MCD’s Privacy Policy, available at mcd.com.do. By using the Services, you accept that Policy.
In accordance with Law 126-02 of the Dominican Republic on Electronic Commerce, Documents and Digital Signatures, requests, confirmations, and communications made through MCD’s channels have full legal validity as electronic documents and data messages, regardless of the channel used.
These Terms are governed by the laws of the Dominican Republic. Any dispute shall be submitted to the jurisdiction of the competent courts of the country.
For inquiries about these Terms or to report any incident:
Marítima del Caribe, S.A.S.
These Terms of Use do not constitute a service agreement. The specific conditions of each service are governed by the commercial agreements signed between MCD and the client. In case of conflict, those commercial agreements shall prevail.
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