Privacy Policy

1. Who We Are

Marítima del Caribe, S.A.S. (“MCD”) is a shipping agency and logistics operator domiciled in the Dominican Republic. This Privacy Policy applies to all digital and communication channels through which MCD interacts with its clients and users, including its website, self-service and tracking portals, instant messaging channels, email, and any other medium enabled by MCD for the provision of its services.

2. Acceptance

By accessing any of our channels or services, you accept the terms of this Policy. MCD reserves the right to update this Policy at any time. Changes will be published on our digital channels and will take effect upon publication. Continued use of our services constitutes acceptance of the current version.

3. Information We Collect

We collect personal information necessary for the provision of our services, which may include:

Identification Data

• Full name, identity document or RNC, position, and company.

Contact Data

• Email address, telephone number, and physical address.

Operations Data

• Bill of lading (BL) numbers, container references, cargo information, and dispatch instructions.

Access Data

• User credentials for self-service and tracking portals.

Navigation Data

• IP address, device type, browser, and usage patterns, collected automatically through cookies and similar technologies.

Communications

• Messages, queries, and any information you share when contacting us through any channel.

4. How We Use Your Information

We use your information to:

• Manage and execute the requested maritime, logistics, and customs services.
• Handle queries, requests, and claims.
• Provide access and functionality to the self-service and tracking portals.
• Send operational notifications related to your shipments.
• Comply with legal, customs, and regulatory obligations.
• Improve the quality and security of our services.
• Send commercial communications, provided you have given your consent.

5. Information Sharing

MCD does not sell your personal information. We may share it only with:

• Suppliers and operational partners involved in the service chain (shipping lines, port operators, customs agents, carriers), to the extent necessary to execute the service.
• Competent authorities, when required by law or a legal provision.
• Companies within the MCD group, under the same protection standards described in this Policy.

Any third party receiving personal data is contractually obligated to treat it confidentially and securely.

6. Data Retention

We retain your personal information for the time necessary to fulfill the purposes described in this Policy and our legal and regulatory obligations, including the timeframes established by applicable customs and tax regulations. Once the applicable period has expired, the data will be deleted or anonymized.

7. Your Rights

In accordance with applicable regulations, you have the right to:

• Access the personal data that MCD holds about you.
• Rectify inaccurate or incomplete information.
• Request the deletion of your data, where there is no legal obligation to retain it.
• Object to or restrict the processing of your data in certain circumstances.
• Withdraw your consent at any time, without affecting the lawfulness of prior processing.
• Request the portability of your data, where applicable.

To exercise any of these rights, write to us at: servicios@mcd.com.do

8. Security

MCD implements appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or improper disclosure. These measures are reviewed and updated on a regular basis.

9. Cookies and Tracking Technologies

Our digital channels may use cookies and similar technologies to enhance the user experience and analyze service usage. You may configure your browser to reject them, although this could affect the functionality of some services.

10. Contact

For inquiries, requests, or the exercise of your privacy rights, contact us at:

Marítima del Caribe, S.A.S.

servicios@mcd.com.do

 

This Policy does not constitute a contract and does not create legal rights or obligations beyond those established by applicable regulations.