Frequently Asked Questions

International ocean freight and any charges generated outside Dominican territory are always issued as an International Invoice, which does not carry an NCF fiscal receipt.

The applicable taxes on these services are settled through the consignee’s Single Customs Declaration (DUA), not via a local fiscal document. Issuing an NCF for international freight would cause double taxation (customs tax on the DUA + local ITBIS), which is expressly prohibited. This treatment is grounded in the ITBIS territoriality principle established in DGII Regulation 29311.

Only services rendered within the Dominican Republic generate an eNCF and, where applicable, ITBIS:

• Local Agency Handling Fee
• Local Agency THC
• Local BL printing or reprint
• Local BL correction
• Local Freight certification

International services (ocean freight, origin THC, charges generated outside the DR) are invoiced as International Invoices without NCF.

Yes, this is completely normal. You may receive up to two invoices for the same BL:

• International For freight and charges generated outside the DR — no NCF, no local ITBIS.
• Local · eNCF For services rendered within Dominican territory — with eNCF and ITBIS where applicable.

Both are legitimate documents. For specific questions about your case: servicios@mcd.com.do.

MCD operates in United States Dollars (USD). All payments must be made in the currency shown on the invoice. MCD does not accept payment in any currency other than USD.

Send your request to servicios@mcd.com.do including: your tax ID (RNC) or client code, the BL number or date range, and the email address where the copy should be sent. You can also download logistics invoices directly from the gomcd.com portal. To request portal access, write to servicios@mcd.com.do.

El Agency Fee aplica cuando un embarque tiene flete o cargos por cobrar en República Dominicana (modalidad Collect / destino).

The Agency THC (flat fee) applies when the invoice contains local charges only (e.g., destination THC only), with no international freight payable in the DR.

When does neither apply? Neither the Agency Fee nor the Agency THC applies when the shipment is fully prepaid at origin.

These services are rendered in the DR and generate an eNCF with ITBIS.

Yes. Payments are due immediately upon invoice, unless the client holds an approved and active credit line. The late payment fee is 2% per month calculated on the total outstanding balance. To apply for credit terms, contact servicios@mcd.com.do.

Main Account Local services · Collect freight (payable in the DR)

This account applies to both local service charges (Agency Fee, THC, BL printing, etc.) and international “Collect” invoices where freight is payable at destination (DR).

International Account Payments from abroad (non-Collect)

Once payment is made, send the receipt to servicios@mcd.com.do including: invoice number, BL/AWB number, and contact name and phone. This helps us match the payment quickly and expedite the release of your cargo or document.

Write to servicios@mcd.com.do with your company name, tax ID (RNC), contact name, email and phone number. The review process is conducted under MCD’s internal credit policies and may require a formal application, trade references, and financial statements.

• Contact servicios@mcd.com.do indicating the BL number, consignee name, reason, and type of document required.
• Pay USD 50 + 18% ITBIS = USD 59 to MCD’s authorized accounts.
• Send the payment receipt, stamped and sealed letterhead letter, and identity document of the authorized person.

Original BLs may be physically delivered at the Haina Oriental office or sent via email to an authorized address, according to the profile of the consignee or notify party indicated on the BL.

• Notify the case to servicios@mcd.com.do to receive the corresponding forms for loss of BL.
• To process the request, an Indemnity and Guarantee Letter signed by a bank at origin or destination is required.
• An LOI signed by both parties is also required: shipper and consignee.
• The LOI signed by the shipper must be sent from an email with an official domain, copying servicios@mcd.com.do.

Reprinting cost: USD 50 + ITBIS, once the documentation has been validated.

Import shipments: Corrections must be processed from the origin. You must request the change from your shipper, who will coordinate with the origin office to issue the amendment. If the BL was printed at origin, the originals previously received must be returned before a correction can be made.

Export shipments: Request the correction via email to your MCD export coordinator. If the vessel has already sailed, a correction fee will be generated (at origin and/or destination) and must be covered by the requesting party.

Correction fee: USD 50 + ITBIS.

The DGA grants 5 free days for the submission of the customs file, counted from the container’s arrival date. Requests for manifest corrections in the SIGA system are subject to the same 5-day window; submissions outside this deadline will incur additional charges to the consignee.

A BL will only be released if the requester is the consignee or notify party on the BL, or holds a valid written authorization from the consignee/notify (sent from an official corporate email domain or in a stamped and signed company letterhead letter), or is on the authorized contacts list registered with MCD.

At the time of collection, the person must present a valid government-issued photo ID (national ID or passport). Their name must match the authorization on file.

• Freight and local charges duly paid. The payment receipt must be sent to servicios@mcd.com.do to start the process.
• BL released by MCD Billing and Collections.
• If the BL was printed at origin, the original BL must be presented for release by Documentation.
• If the BL has printing-at-destination instructions, a signed and sealed letter from the consignee, or an email from an official domain, must be presented, indicating who is authorized to manage the process, including the identity document of the authorized person.

Refrigerated containers begin accruing power/plug-in charges from the moment they arrive at the port. If your operation requires a Genset (portable refrigeration generator):

Genset reservations / assistance: glc@mardom.com · (809) 539-6000 ext. 6909/6914.

Yes, but prior authorization is required. Send your request to eqc@mcd.com.do to be informed of the associated cost before proceeding.

In the event of container damage, also notify eqc@mcd.com.do for guidance on how to proceed.

EVA is MCD’s AI-powered virtual assistant, available via WhatsApp 24 hours a day, 7 days a week. It is designed to handle operational inquiries without requiring you to wait for office hours.

EVA is designed to complement, not replace, our human agents. It can resolve the majority of operational inquiries immediately, including outside business hours.

At any point, if you prefer to speak with a human agent, EVA will connect you with the MCD team. Cases requiring specialized handling are escalated and attended to during the next business hours.

Human support hours: Mon–Fri 8:00 am–5:00 pm · Sat 8:00 am–12:00 pm.

Direct contact: servicios@mcd.com.do · (809) 539-6611.

MCD offers three channels for cargo tracking:

Send your request to servicios@mcd.com.do with your company name, tax ID (RNC), and the details of the user who needs access. The portal provides logistics cargo tracking, communication with MCD representatives, and logistics invoice downloads.

Accounting & Documentation: Edificio Navieros, 2nd Floor, Puerto Río Haina, Eastern Side, Santo Domingo, Dominican Republic.

Sales Office: Calle José Gabriel García No. 8, Ciudad Colonial, Santo Domingo, Dominican Republic.

Corporate website: www.mcd.com.do