{"id":439,"date":"2026-05-13T18:16:24","date_gmt":"2026-05-13T18:16:24","guid":{"rendered":"https:\/\/mcd.com.do\/?post_type=faq&p=439"},"modified":"2026-05-13T18:16:24","modified_gmt":"2026-05-13T18:16:24","slug":"eva-reemplaza-la-atencion-humana-que-pasa-si-necesito-hablar-con-un-agente","status":"publish","type":"faq","link":"https:\/\/mcd.com.do\/en\/faq\/eva-reemplaza-la-atencion-humana-que-pasa-si-necesito-hablar-con-un-agente\/","title":{"rendered":"Does EVA replace human support? What if I need to speak with an agent?"},"content":{"rendered":"

<\/p>\n

EVA is designed to complement<\/strong>, not replace, our human agents. It can resolve the majority of operational inquiries immediately, including outside business hours.<\/p>\n

At any point, if you prefer to speak with a human agent, EVA will connect you with the MCD team<\/strong>. Cases requiring specialized handling are escalated and attended to during the next business hours.<\/p>\n

Human support hours: Mon\u2013Fri 8:00 am\u20135:00 pm \u00b7 Sat 8:00 am\u201312:00 pm<\/strong>.<\/p>\n

Direct contact: servicios@mcd.com.do<\/a> \u00b7 (809) 539-6611.<\/p>\n

<\/p>","protected":false},"featured_media":0,"template":"","class_list":["post-439","faq","type-faq","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mcd.com.do\/en\/wp-json\/wp\/v2\/faq\/439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mcd.com.do\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/mcd.com.do\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/mcd.com.do\/en\/wp-json\/wp\/v2\/media?parent=439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}